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Frequently Asked Questions

Here to help you!

Do not hesitate to contact us here if you need anything answering whatsoever about us or our products. In the meantime, here are some frequently asked questions you may find useful.


Do you ship to my country?

Chances are, yes.  Click here for details of countries we are unable to ship to currently.


How safe is ordering online at Herbals Direct?

Buying online with Herbals Direct is safe. At checkout our website is transferred to an encrypted site using  Secure Socket Layer (SSL) technology. This is the most secure encryption technology currently available for electronic transactions. This is the same network that high street and main street retail stores use when you make an in-person card purchase. Further, Herbals Direct cannot store your card data. All transactions are directly via our card processor.


How do I know which herb to choose?

UK & EU law does not permit us to advise on the use of any herbs. We are able to provide handy information only. Accordingly, we have put together a Herbs Guide Chart that you may find useful: click here.


Do you accept orders from outside of the UK?

Yes, we do. We accept all orders and are able to ship worldwide except where specified in our Delivery terms here.


I cannot log in!

Click here to log in.  If you are continuing to have troubles, please email


What types of payment can you accept?

We accept all major debit and credit cards for online sales.  Payments are also accept by bank-to-bank transfer. For the UK, we offer the option to Collect In Person from our warehouse where we can accept cash payment.  We do not accept cheques.


Does VAT or any sales tax apply?

We do not charge any VAT or sales tax on any of our products store-wide.


How can I tell if you got my order?

After checkout, there will be online notification that your order has been received.  Additionally, we will send you an email confirming this. You are also able to check your order(s) by logging in to your Herbals Direct account


What is the expiry time for your herbs?

Please click here for additional information on the storage time of our herbs


How can I get in touch with Herbals Direct?

Easy as A-B-C! Two ways to connect with us for support. Click here for our contact details.





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